Payment, delivery & warranty
Buy your refurbished console with complete confidence
At Reconverteur, we do everything we can to offer you a simple, secure and transparent experience: protected payment, tracked delivery, available customer service and a clear warranty on our refurbished consoles and accessories.
2 YEARS warranty on consoles
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Clear warranty
2 years on refurbished consoles and 6 months on accessories.
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Secure payment
Credit card, PayPal, payment in 4 instalments subject to eligibility and Google Pay.
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Tracked delivery
Tracked Letter, Mondial Relay, DPD Predict or Chrono 18 depending on the product and address.
Reconverteur warranty
A warranty adapted to consoles and accessories
Our refurbished products are prepared, checked and tested in our workshop before dispatch. In the event of a fault, our customer service team helps you diagnose the issue and find the most suitable solution.
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Consoles guaranteed for 2 years
All our refurbished consoles are guaranteed for 2 years. This warranty covers defects linked to our refurbishment processes, including parts and labour.
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Accessories guaranteed for 6 months
Accessories such as controllers, cables, chargers or other peripherals are covered by a 6-month warranty from the date the order is received.
What is not covered by the warranty
The warranty does not cover damage caused by misuse or an external incident: dropping, breakage, water damage, oxidation, impact, forced disc drive, forced ports, unauthorised disassembly or product modification. In these cases, a repair quote may be offered after diagnosis.
After-sales support
How does a warranty request work?
Our customer service team is used to handling technical issues with PlayStation, Xbox and Nintendo consoles. The aim is to quickly identify the fault and avoid an unnecessary return when the issue can be solved remotely.
01
Contact after-sales support
You contact our customer service team by email, phone or WhatsApp, describing the problem encountered.
02
Remote diagnosis
We guide you through the first checks: cables, connections, display, power supply, controllers, network or storage.
03
Workshop return if needed
If the fault requires technical intervention, the console or accessory is returned to our workshop for inspection.
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Repair or replacement
After diagnosis, we repair the product or replace it if necessary and if the warranty applies.
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Fault within the first 6 months
If a fault is confirmed within the first 6 months after receipt, Reconverteur covers the return shipping costs both ways. The customer has nothing to pay if the warranty applies.
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Fault after 6 months
After the first 6 months, shipping the product to our workshop is at the sender’s expense. If the warranty applies, Reconverteur covers the return shipping costs after repair or replacement.
Secure payment
Simple and protected payment methods
We offer several secure payment solutions so you can pay for your order easily, with or without instalment payment depending on the eligibility conditions of the chosen service.
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Credit card
Secure payment by Visa or Mastercard through our bank’s payment platforms.
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PayPal
Payment via PayPal in one payment or in 4 interest-free instalments, for amounts from €20 to €3,000, subject to PayPal account eligibility.
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Google Pay
Fast and secure payment with Google Pay when this option is available on your device and browser.
Your banking data remains protected
Reconverteur never has access to your banking information. Transactions are processed by secure payment providers. Browsing on our website is protected by Let’s Encrypt SSL technology, and our site is scanned daily by ImunifyAV+ to strengthen its security.
Tracked delivery
Delivery methods adapted to your order
We ship orders in France and within European Union countries. The carrier offered depends on the delivery country, product type, weight, parcel format and option selected at checkout.
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Delivery in France
- La Poste Tracked Letter: delivery within 3 to 5 working days for small parcels under 3 cm and 500 g, such as some video games.
- Mondial Relay: tracked delivery to a pickup point, a practical and economical solution.
- DPD Predict: tracked home delivery within 48 to 72 working hours, within a time slot chosen by the customer.
- Chrono 18: express delivery the next day before 6pm for orders placed before noon, depending on working days and address eligibility.
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Delivery in Europe
- DPD Predict: tracked delivery to other European Union countries.
- Delivery time may vary depending on the destination country, delivery address and the carrier’s local organisation.
- A tracking number is provided so you can follow the parcel until delivery.
Small parcels
Video games & small accessories
Compact products may be shipped by Tracked Letter when the format allows it.
Consoles
Protected parcels
Consoles are carefully prepared, packed and shipped with carrier tracking.
Tracking
Online tracking
The tracking number is sent by email and can also be viewed from your customer account.